NHTSA Complaint #11552932 — 2017 RAM 2500

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11552932
Vehicle 2017 RAM 2500
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

The anti-lock and traction control light and service light came on shortly after purchase, this happened while towing a 10,000lb camper in the N. GA mountains. this was a challenging situation with that much weight pushing the truck and the brakes weren't working properly. After getting a code reader, I found out the HCU has been listed as a service problem. You try to find the part and there is a hold on releasing the part because the manufacture is having problems with the updated part, and they don't even offer the original part because of the defect on the original part, (part # 68143491AA) The replacement part is (68143491AB). Thankfully I grew up driving vehicles without modern ABS , If my wife would have been driving, or an inexperienced driver, this could have ended in a very, very bad situation. Why isn't there a safety recall on this vehicle? Why should the consumer have to pay for a KNOWN SAFETY ISSUE. just look at the posts on the internet. Even worse, you can't get the part to fix, every dealer that has the part listed says the part will not be released until February, and not until April for the public. ( but the website says they are in stock) You call to verify that the part is on hand and they said not until spring.

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