NHTSA Complaint #11552010 — 2017 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11552010
Vehicle 2017 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

I bought the vehicle used and have had it for less than 2 months (to the date of the incident). I checked the oil before a long drive which was 2 weeks before the incident. Oil was topped off and looked and smelled fresh. I began to notice a knock followed by a check engine light for camshaft position sensor. I shut the car off immediately. When I checked the dipstick (2 weeks after our trip) there was not a drop on the dipstick. There are no signs of oil leaks to be seen. I drained what was left in the crankcase (less than a quart) and it was silver, thick, with metal flakes all in it. I refilled the crankcase and did not solve the knock (I ran it for 2 seconds after refilling it to test it). I contacted Hyundai with the issue and they asked that we make an appointment with our local dealer to have it inspected (closest appointment was 2 months out). The car has not run since I changed the oil (2 months ago). I checked the dipstick yesterday and it was still topped off. This rules out any oil leaks. The engine is eating the oil with no oil smell or smoke. There were no warning lights for low oil or low oil pressure. Our inspection is tomorrow so I am hoping they can do something about this.

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