NHTSA Complaint #11551828 — 2016 LINCOLN MKC

The contact owns a 2016 Lincoln MKC. The contact stated while driving at various speeds, the vehicle was overheating. The contact stated that he turned on the A/C to cool down the vehicle. The vehicle was taken to two independent mechanics, where the spark plugs, the two variable valve timing solenoids, and the turbo oil lines were replaced, and other unknown repairs were performed; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine); however, the part to do the recall repair was not yet available. The contact stated while driving 45 MPH and depressing the accelerator pedal, the vehicle failed to respond and was shuddering. The check engine warning light was illuminated. Additionally, the A/C started blowing hot air. The contact drove back to his residence. The local dealer was contacted and informed the contact that a fee would be charged for a diagnostic test. The vehicle was not diagnosed nor repaired. The contact stated that the vehicle was undrivable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 69,000. Parts distribution disconnect.