NHTSA Complaint #11551796 — 2014 HYUNDAI SONATA

The contact owns a 2014 Hyundai Sonata. The contact stated that while the vehicle was at an independent mechanic for an oil change, the contact was informed that the engine oil level was low and there were metal shavings in the engine oil. The independent mechanic referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where a second oil change was performed. The dealer also performed three oil consumption tests every 1,000 miles. In the first oil consumption test, the engine oil level was 2 1/2 quarts less. In the second oil consumption test, the engine oil level was 1 quart lower, and in the third oil consumption test, the engine oil level was 1 1/2 quart lower. The dealer informed the contact to return for the fourth oil consumption test after another 1,000 miles. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling); however, the failure recurred. The failure mileage was approximately 110,000.