NHTSA Complaint #11551787 — 2020 FORD EXPEDITION STRUCTURE:BODY

Complaint Details

ODI Number	11551787
Vehicle	2020 FORD EXPEDITION
Component	STRUCTURE:BODY
Date of Incident	February 1, 2023
Date Filed	October 25, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

Driver's door latch inoperable when in freezing weather, potentially blocking egress in emergency situation. Ford has issued a service bulletin to address this safety concern and engineering (and testing!) flaw, yet will not cover safety concern because car is out of warranty. SSM 50571 - 2018-2021 Expedition And 2020-2021 Explorer - Doors Intermittently Unable To Lock/Unlock And/Or Difficult To Open In Freezing Temperatures Some 2018-2021 Expedition and 2020-2021 Explorer vehicles may intermittently exhibit doors unable to lock/unlock and/or difficult to open in freezing temperatures. This may be due to water entering the interior door latch lock indicator cable assembly. To resolve the condition, replace the affected latch and cable assembly per Workshop Manual (WSM), Section 501-14. Use the latest level service parts only. APPLICABLE VEHICLES 2020 - 2021 CAR: TW U625N EXPLORER 2018 - 2021 TRUCK: B8 U553N EXPEDITION

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