NHTSA Complaint #11551620 — 2018 NISSAN VERSA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11551620
Vehicle 2018 NISSAN VERSA
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

Purchased New in January, 2019, with 10-20 miles on it. In February/March of 2020 it started lurching forward, giving rough idles. It would rumble, and you could hear the engine move around. This reported to Nissan dealership, the Tech. could not find code, simply reset computer. In 2021, I took it back to dealership of purchase, they could not diagnose any problems, they claimed to repair some component in rear break light area. The Service Advisor never sent the completed paperwork to my email. I asked for a copy on site, but he "had to review papers". The problems arised again in March/April of 2022. I asked same Service Advisor for a new transmission. The vehicle was still within 60,000 miles warranty He said he could not do it without code and Nissan Corp. Approval. Losing acceleration when left turn signal on, fear getting stuck in intersection. I was fed up. Now dealing with a 3rd Nissan dealership for the extended warranty (84,000 miles) with 300-400 miles left . Warranty letter came July, 2023. I spoke to a Nissan Corp. Customer Service Rep. who stated that "Nissan would not tell the dealerships what to do". Yet when you go to the dealerships, they state "we can't complete any work without computer code and Corporate Approval." Nissan's Warranty Settlement is a gimmick. They lose nothing. Customers have to take vehicle to their dealerships with no satisfaction of their grievance. I know how to drive and purchased enough new and used vehicles to know when it has problem. I have not ever had transmission issue until dealing with Nissan. I did not go to work on 10-12 hours shifts, to pay over $21,000 for a Lemon. I never saw any warning posted at the purchasing dealer in relations to the CVT issues. I didn't see anything at the other two Nissan Dealers either. I need a new transmission or check. That's what customers deserve and should get. Please issue recalls before innocent lives are lost. I will never buy Nissan again.

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