NHTSA Complaint #11517634 — 2018 NISSAN VERSA

The contact owns a 2018 Nissan Versa. The contact stated that on various occasions, after driving from a stop signal, the vehicle shuddered. No warning lights were illuminated. The contact stated that the vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The contact was provided with TSB’s that applied to the vehicle. The contact stated that the failure recurred. The vehicle was then taken to a local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired, and the contact stated that she noticed the vehicle was returned with a flat tire and the instrument cluster was replaced without her knowledge. The contact also stated that the air bag warning light was intermittently illuminated. The manufacturer was not made aware of the failure. The failure mileage was 15,000.