NHTSA Complaint #11551379 — 2021 JEEP WRANGLER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11551379
Vehicle 2021 JEEP WRANGLER
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

My vehicle shook violently while in operation, no indicator or warning lights came on. I called the dealership for an appt and did some research on the issue. Service department found the steering dampner to be weak and replaced it. Jeep has 13,088 miles, out of warranty 5 days prior to service call. Incident happened 3 days after warranty expiration. Jeep has never been off-road. I have the dampner that was removed, no one has looked at it except the service department. The problem was confirmed by the dealer rep as calling it the "Death Wobble". My safety and others were put at risk by my having to divert my attention from the road to my jeep, turn on Emergency flashers and ease my jeep out of traffic. Then I had to slowly and cautiously ease back into traffic to get to the right side of the highway. This happened 2 more times before I was able to get home.

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