NHTSA Complaint #11551046 — 2012 FORD EXPLORER

My wife is driving to work when the dash beep twice saying power steering fault then she lost power steering and nearly crashed the vehicle , this is a known problem from Ford that was not repaired by them and now they're telling me that they won't repair it This was what I found online by just doing a quick search after my wife nearly crashed! By Matt Schmitz May 29, 2014 Vehicles Affected: About 177,500 model-year 2011-13 Ford Explorer SUVs share © The Problem: A potential electrical issue in the steering gear may result in the loss of electric power steering assist while driving. This could cause the steering system to default to manual mode, making the vehicle more difficult to steer, especially at lower speeds, and increasing the risk of a crash. According to the Detroit News, Ford said drivers will hear a chime and see a message in the instrument cluster if electric power steering assist is lost. The Fix: Ford will notify owners, and dealers will either update software for the power steering control module or replace the steering gear for free. What Owners Should Do: Ford has not yet issued an owner notification schedule. Owners can call Ford at 800-392-3673 for more info. Need to Find a Dealer for Service? Go to Cars.com Service & Repair to find your local dealer.