NHTSA Complaint #11550893 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated that the second-row passenger’s side inflatable seat belt and air bag warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the wiring harness needed to be repositioned. The vehicle was repaired however, the failure recurred. The contact stated that the second-row driver’s and passenger’s side inflatable seat belt and air bag warning lights were illuminated. The vehicle was taken back to the dealer where it was diagnosed that the second-row seat belt connector failed and produced codes: B141B, B140D, B141C. The contact was informed that the second-row seat belt wiring harness needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 21B11. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 157,000.