NHTSA Complaint #11683451 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated that after routine maintenance at a local independent mechanic, the second-row seat belt warning light illuminated. In addition, the contact attempted to buckle the rear second-row driver’s side passenger’s seat belt; however, the warning light remained illuminated. The vehicle was taken back to the same independent mechanic, where the vehicle was diagnosed and DTC: B141B-13; was retrieved. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Upon further investigation, the contact related the failure to the Customer Satisfaction Program: 21B11; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 124,000.