NHTSA Complaint #11550885 — 2018 FORD EXPLORER

The contact owns a 2018 Ford Explorer. The contact stated that while driving at approximately 80 MPH, the vehicle stalled without warning. The contact stated that she was able to coast the vehicle off the roadway safely. The vehicle was then towed to an independent mechanic where the failure could not be duplicated; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that a message then flashed on the instrument panel “Full Accessory Active”. The contact stated that the following day, she attempted to start the vehicle, but the engine failed turnover. The contact stated that she waited approximately 30 minutes to an hour and was able to restart the vehicle. The vehicle was taken back to the independent mechanic, but the failure could not be duplicated. The failure recurred. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 79,008.