NHTSA Complaint #11550810 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made abnormally loud sounds while driving. Additionally, the contact stated that the driver's side door window would not roll down as designed. The contact also stated that while driving 20-25 MPH, the front driver's side door opened inadvertently. The contact was able to close the door. The vehicle was taken to the dealer, where it was diagnosed that the door hinge weld had fractured internally. The dealer notified the manufacturer of the failure, and a case was opened on behalf of the contact; however, the case was later closed. The vehicle was not repaired. The failure mileage was approximately 70,000.