NHTSA Complaint #11550638 — 2020 KIA TELLURIDE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11550638
Vehicle 2020 KIA TELLURIDE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

All of my oil changes have been done religiously at the same Kia dealer where I bought my 2020 Telluride but ever since my 1/14/23 oil change, I have experienced oil leaking from my car on and off. Was told by the dealer that the issue was faulty oem oil filters and that the o-rings weren't sitting properly. I have had a total of 8 oil changes between 1/14/23 & 10/9/23. I explained on 3/25/23, during one of my return trips to the dealer, that I didn't want my car back until they could guarantee it wasn't leaking. They had it up on the lift, ran it for a while, gave it back to me, no leaks finally! My car didn't leak between 3/25/23 & 6/10/23 when I had my next routine dealer oil change done. I also didn't experience any leaks between 6/10/23 & 9/5/23 when I had another routine oil change. However, shortly after the 9/5/23 oil change, we discovered the car was leaking oil again. Brought it back to the dealer on 9/25/23 where they said it was another bad filter, changed it and sent me on my way. The following week, I noticed oil leaking, yet again, so I brought the car back to the dealer where they then diagnosed it as a cracked oil filter housing. I am out of warranty so naturally they expect me to pay out of pocket. Either way. I don't see how this is a consumer issue considering I had 8 oil changes in 10 months when I should have only had 2 or 3. So if the oil filter housing is now indeed cracked, the additional wear & tear is not a result of normal wear & tear (consumer issue) but of excessive oil changes done by the dealer due to faulty oil filters. Or maybe it's been a crack in the plastic oil filter housing all along but then why didn't it leak between 3/25/23 & 9/5/23? Either way, the problem shouldn't fall back on the consumer. The internet is full of Kia owners experiencing oil leaks after oil changes and it needs to be addressed.

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