NHTSA Complaint #11550464 — 2014 DODGE JOURNEY

SEATS issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

1 Injury

Complaint Details

ODI Number	11550464
Vehicle	2014 DODGE JOURNEY
Component	SEATS
Date of Incident	October 17, 2023
Date Filed	October 17, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

My drivers side headrest busted open and hit me hard in the back of the head. I was driving around 45 mph when I heard a loud pop and I got hit in the back of the head. This caused me to panic and swerve, thinking I got hit by another driver. My mother, child, and myself were in the car at this time and it was a safety hazard, not only to me, but them as well. Being hit by by the head rest set off a bad migraine and neck pain. I have not had it looked at as I can not afford to do so.

Related Complaints for the 2014 DODGE JOURNEY

Other SEATS Complaints

#11701536 — November 25, 2025 — While parked the drivers seat headrest ARS system activated. Hitting the driver in the back of the head.

#11608993 — August 16, 2024 — Head rest deployed without any type of impact

#11608126 — August 12, 2024 — I got into my car today , August 12, 2024, and my son noticed something wrong with the front passenger seat headrest....

#11602081 — July 15, 2024 — As I was driving on the highway my headrest made a loud bang and smaked the back of my head/ neck with a lot of force...

#11590845 — May 26, 2024 — Headrest on passenger side popped open very loudly and hit my daughters head while we were sitting in a drive thru

Recent Complaints for the 2014 DODGE JOURNEY

#11715239 — ENGINE AND ENGINE COOLING — February 3, 2026 — The contact's daughter owned a 2014 Dodge Journey. The contact received notification of NHTSA Campaign: 15V431000 (En...

#11707565 — ELECTRICAL SYSTEM — December 29, 2025 — My reverse lights, rear wiper and plate light have all Stopped working due to severed wires in the liftgate wiring ha...

#11702923 — SERVICE BRAKES, HYDRAULIC — December 4, 2025 — The contact owns a 2014 Dodge Journey. The contact stated that while driving at various speeds, the ABS and Traction ...

#11698788 — AIR BAGS — November 11, 2025 — None of the airbags in the car deployed when I was in a high-impact front-end collision traveling at 45 mph. I was w...

#11682872 — ELECTRICAL SYSTEM — August 25, 2025 — The contact owns a 2014 Dodge Journey. The contact stated that while driving at an undisclosed speed, the low oil pre...