NHTSA Complaint #11550456 — 2021 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11550456
Vehicle	2021 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	October 10, 2023
Date Filed	October 17, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The vehicle ran hot, smelled of hot metal and fluids. When moving the transmission from Park to Drive nothing would happen, pressing the accelerator caused the engine to rev, then it would lurch into Drive. Same thing would happen going into reverse. Moving down the road there would be a clunking noise as you accelerated or slowed down. The car seemed like something was slowing it down , like dragging brakes. This was intermittent for some time and then got worse. The Jeep dealer replicated the problem, did the diagnostics and tried a software fix. Dealer concluded the transmission was so damaged it had to be replaced, which they did under warranty, at 36,000 miles. The transmission could have locked up or slipped into neutral while driving.

Related Complaints for the 2021 JEEP CHEROKEE

Other POWER TRAIN Complaints

#11713965 — January 28, 2026 — the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a pa...

#11706912 — December 24, 2025 — I was driving on the interstate at approximately 70 mph when I attempted to accelerate to pass another vehicle. There...

#11705902 — December 18, 2025 — PTU Failure. Known issue. 2017-2019 recalled but the part is still and issue and can lock up transmission. Recall nee...

#11704383 — December 11, 2025 — I took my vehicle to dealer shortly after purchase due to jerking forward during stops. A software update was perform...

#11701952 — November 28, 2025 — I have had a service 4wd light on for months. The Power Transfer Case part has been on backorder from jeep for over 4...

Recent Complaints for the 2021 JEEP CHEROKEE

#11714199 — UNKNOWN OR OTHER — January 29, 2026 — The interior screen has become pixelated with different colors. This effects my back up camera which is a big safety ...

#11713965 — ELECTRICAL SYSTEM — January 28, 2026 — the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a pa...

#11713965 — UNKNOWN OR OTHER — January 28, 2026 — the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a pa...

#11713613 — AIR BAGS — January 27, 2026 — Car accident on 1/24 hit tree head on around 35 mph with NO airbags deploying. Suffered from concussion and whiplash,...

#11704201 — ENGINE — December 10, 2025 — The contact owned a 2021 Jeep Cherokee. The contact stated that there was an abnormal sweet/alcohol smell in the veh...