NHTSA Complaint #11550350 — 2017 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11550350
Vehicle	2017 FORD ESCAPE
Component	STEERING
Date of Incident	September 22, 2023
Date Filed	October 17, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

When driving the vehicle an error pops up stating steering fault service now. When this pops up the steering tends to go tough. If you turn off the vehicle and turn it back on the error goes away and the system does not store any codes. There is no reason or repeat action to trigger this error. It was coming up monthly and the last month has popped up 3 times. This is a huge issue especially for myself who has kids and if something happened to my steering while driving I would be screwed. I have attached one service invoice but have been to a dealership 3 total times to get this issue looked into.

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