NHTSA Complaint #11550298 — 2017 NISSAN ROGUE SPORT

After I paid for the Reset and pulled out of the CS garage my vehicle started jerking and grabbing. I took the CS representative in my vehicle and Jackie felt this. The issue could not be found. I took the auto back and now I received paperwork saying that the issue could not be duplicated. I took my vehicle then in October 3rd, 2023 with an appointment at 1p. The issue could not be found. I had 2 different times 2 techs ride in the parking lot. The car's drive shaft was taken out and another was placed in. Tech drove and the issue remained. My old drive shaft was returned to the vehicle. Next, my AWD coupler was unhooked. I didn't feel the issue. Then this was hooked back up. I was told around 4: 45p that day that the service tech was going to call me the next day, No invoice was received. Now I had a whirling/rubbing sound anytime the vehicle was moving along with the jerking. The CS rep never called me and I called a few days later. I was told the part wasn't cheap and it was the AWD coupler. The phone estimate for working on the vehicle with labor, and the part was 2500 and taxes. That was the verbal phone estimate. I took my cousin to Parkway on October 9th. We received a paper estimate. This is a similar problem to your NTB20-069. The exception is below 20 mph for the jerking, and turning the wheel for turns. Worse at very low speeds. Such as looking for a parking spot in a parking lot and right about ready to turn I get jerking and feel as if it bounces forward and backward as I was told AWD issues will feel like this. I was told the part will be ordered and I believe if it's similar to NTB20-069 there is a defect in the AWD. (the work/labor for 10/3/2023 and the replacement of the AWD coupler will be on the final bill) The other complaint form for another issue on 8/2/2023 is when it started AFTER receiving the invoice and starting to pull the vehicle out of the CS garage doors.