NHTSA Complaint #11550231 — 2013 FORD EXPLORER

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel was making an abnormal squealing sound while turning left or right. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated the steering rack and pinion was warped and needed to be replaced. The local dealer was called, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 170,000.