NHTSA Complaint #11550121 — 2013 CADILLAC SRX

The headlights failed to provide enough light to see the road at night. This, of course, is dangerous when driving on the highway or country roads as we are unable to maintain the speed required on the highway in order to safely navigate the turns in the road, which could also cause a disruption in the traffic flow, possibly causing an accident if other cars were not expecting a slower vehicle on the road. Not to mention not being able to see any wildlife in the road in enough time to react. The problem, to my knowledge, has not been reproduced or confirmed by a dealer or independent service center prior to our purchase of the vehicle. We have discussed the issue with the dealer but the service manager is unable to comment on the matter or any type of solution. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There were not any warning lamps, messages or other symptoms of the problem prior to the failure. It first appeared the first night time drive after purchasing the vehicle, used, in 2021. We had discussions with the Dealer's service department and they would not speak to any "known" issue. We performed an on-line research that showed that there was a problem with the lighting system and GM decided to not issue a recall. I believe for a short time there was compensation provided for those that complained, but that time is long gone. These cars are still on the market and without a resolution to fix this issue there can be an accident or even death in an accident.