NHTSA Complaint #11549751 — 2011 FORD ESCAPE

The contact owns a 2011 Ford Escape. The contact stated when the vehicle was parked the key was inserted into the ignition approximately five times before the vehicle started. Additionally, the contact stated on three occasions while driving at various speeds the steering wheel became stiff. The vehicle was steered to the side of the road and restarted. The vehicle was taken to a independent dealer where it was diagnosed that the ignition cylinder switch and torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 131,000. .