NHTSA Complaint #11549520 — 2018 FORD EXPLORER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11549520
Vehicle 2018 FORD EXPLORER
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

As I was driving on to the grocery store on a stop light I heard a rattle sound deflecting to another vehicle, the other vehicles driver heard the noise and noticed a puddle of water,and notified me. Emediatly i pulled over. Indeed, there was leak, unfortunately couldn't tell where it was coming from .I Called my mechanic, and a tow truck.My mechanic called me today October 11,2023 to notify me that the water pump had failed.He asked me if there had been any warning sings or temperature change,I responded no.He told me that if the incident had happened on the highway, I might have caused damage to the engine and potentially the vehicle might have shut off do to over heating.Keep in mind that my 2018 ford explorer only has 70,000 miles.Now I'm stuck with a bill of 1,400 dollars.Im gonna get an update tomorrow October 12,2023 on my vehicle status, if there was anything else damaged do to the water pump failure.No lights or warning sings were lid on my dashboard.

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