NHTSA Complaint #11549163 — 2021 VOLKSWAGEN ID.4

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11549163
Vehicle	2021 VOLKSWAGEN ID.4
Component	SERVICE BRAKES
Date of Incident	October 9, 2023
Date Filed	October 10, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

The car was stuck in the garage; the electronic parking brake failed to disengage. I couldn't shift to the Drive mode. The vehicle had to be dragged out from the garage and is presently at the dealer. The dealer was able to reproduce and confirm the issue. Many errors popped up on the Dashboard when turning on the start button - Electrical System Not working correctly, Drive System Error, Auto Hold Error, TPMS Error. There were no warning lamps, messages, or other symptoms of the problem before the failure. The vehicle is a risk as it may not brake at high speed or fail to move after coming to a complete stop. The vehicle is at the dealer, and I have opened up a case with Volkswagen today and am awaiting to hear from them. Its UNKNOWN if the manufacturer had inspected the vehicle.

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