NHTSA Complaint #11644592 — 2021 VOLKSWAGEN ID.4

I believe Volkswagen has made a recent software change which causes the brakes to malfunction when operating in the rain. The problem began after I had a software update performed by the dealer in January 2025 and manifests itself when slowing down and approaching the last mile or two per hour when stopping, and suddenly the brakes slam on causing the car to come to a jarring stop. This is specifically tied to when it is either raining or the roads are wet. I have taken this to the maintenance department of my local VW dealer and their response has been that the car is "Operating as Volkswagen has designed it to." This is a recent change as I am the only owner of this car and have owned it for 4 years and have driven 60,000 miles without these symptoms. I also spoke with Volkswagen North America. They were sympathetic, but told me that it was a dealer issue.