NHTSA Complaint #11548791 — 2019 CHRYSLER PACIFICA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11548791
Vehicle	2019 CHRYSLER PACIFICA
Component	UNKNOWN OR OTHER
Date of Incident	October 7, 2023
Date Filed	October 7, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

We have automatic sliding doors. My six-year-old son was exiting a door that he didn't know was closing, and it closed on his head. It did NOT stop or retract when it hit an obstruction. It kept going. If I hadn't been right by the button and hit it, it could have crushed him or killed him. There was no warning bell, nothing. He was screaming and so was I. This is a vehicle that is marketed to families with small children.

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