NHTSA Complaint #11548728 — 2015 FORD EXPLORER

For over a year our 2015 Ford Explorer REAR BACKUP CAMERA malfunctions frequently. Either the image is reversed, streaky, or completely blank and makes backing up difficult and dangerous. A year ago the local Ford dealership was trying to tell us the camera is faulty, but many times the image is clear. They tried to sell us a $1,000 camera replacement, but no cameras were in stock for many months. Later, we discovered there are SIMILAR ISSUES with many other Ford vehicles. Currently there is a NHTSA campaign #23V598 targeting Fords and Lincolns. We feel this needs to be BROADENED to cover the many other Ford models, such as the Explorer. We do not think this is a camera issue, but rather a SOFTWARE issue. Please look into this and include other years and models of Fords in this recall. Thank you very much for your consideration.