NHTSA Complaint #11548388 — 2012 DODGE RAM 1500

In having my vehicle serviced, my mechanic noticed that one of the straps on my gas tank was corroded and needed to be replaced. He advised me that a safety recall was issued (TSB- 14-002-18) covering this issue. I was never issued a recall notice. I contacted the RAM recall # to raise the issue. I was told by 2 separate agents that the recall was VIN specific and that my RAM was not part of the recall. The vehicle was purchased and registered in CT as new in early 2013. I have been the owner since. When I questioned why the same model having the same issue would not be covered, I was told that is not covered since it was inspected when manufactured. This makes no sense since the issue and notice of recall happened years later. I was told I need to remediate this safety issue at my own expense. Again....this is totally unsatisfactory.