NHTSA Complaint #11548337 — 2019 HONDA CR-V

On two separate occasions, the car shut off shortly after the car was turned on. After the first occasion, we thought it was a battery problem and called AAA. They said the battery was in good condition ( it was replaced in 3.2023) and the car turned on after a jump start. Several weeks later the same thing happened and the car would not turn on even after a jump start. I had the car towed to a local auto store where they told us the work up showed a P0087 error - low fuel pressure. This was a felt to be an issue with the fuel pump and recommended we take the car to Honda as this was supposed to be under recall for CRVs from 2018 and 2019. We towed the car to Honda and they confirmed it was fuel pump issue but our car VIN was NOT associated with the current recall. The dealership and Honda Corporate ultimately refused to cover the cost of repair/replacement of fuel pump as they said our vehicle is currently not under the recall despite the fact that our Honda CRV is also from 2019. I am filing this complaint to notify NTHSB of the issue we had and whether our vehicle and potentially other vehicles would need to be included in the current recall.