NHTSA Complaint #11548188 — 2017 CHRYSLER PACIFICA ENGINE

Complaint Details

ODI Number	11548188
Vehicle	2017 CHRYSLER PACIFICA
Component	ENGINE
Date of Incident	September 20, 2023
Date Filed	October 4, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

Bought the vehicle in 2020 (Second Owner) from a wholesale dealer and owned the vehicle for about 3 years. Bought with only 20K miles and currently has 55K on Odometer. Car one day wouldn't start. Had it towed to first Chrysler dealer and told it was a bad starter. Paid for starter and fuse replacement and told it filled the shop with smoke indicating a bad head gasket probably caused by a warped engine block. Had it towed to a second chrysler for addition opinion/look where they speculated it "dropped" exhaust/intake valve requiring a new engine/engine replacement. This vehicle is essentially a lemon and people are reporting many issues whith the 17-18 Chrysler Pacifica's. It has been in shops for over a month.

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