NHTSA Complaint #11548128 — 2018 KIA SORENTO

I recently found out via social media that my 2018 Kia Sorento is under recall. I have received zero communication from Kia corporate in regards to next steps to fix my current recall. To make matters worse, my husband just blew at right at 100,000 and Kia refused to offer us any financial assistance since it was “no longer under warranty.” My husband and I spent $5347 out of pocket and an additional $500 on rental cars while our car was being serviced. Again, Kia received to take any blame and refused us any financial assistance. In May of 2022, my husband’s 2013 Kia Optima’s engine blew and we were out of a vehicle for 12 weeks. Kia refused to supply us a rental so we had to borrow family member’s cars while our car was being serviced. Kia did financially assist us with the 2013 Kia Optima’s engine because it was under warranty. Kia has no clue how to create a dependable, working engine and doesn’t have any decency to take initiative of their faulty engines. My husband and I are now in extreme car debt with my 2018 Kia Sorento, owing $8400 and we just spent an additional $5347 on a brand new engine. As of yesterday, 10.3.2023, my car battery was fried and needed to be replaced. This costs my husband and I an additional $200. I’m reaching out because I firmly believe Kia owes us financial assistance and I demand for Kia to be held accountable of their corrupt customer service.