NHTSA Complaint #11547809 — 2011 HYUNDAI ELANTRA

My 2011 Hyundai Elantra has a steering problem. Just yesterday, The steering became loose and clicked when initially turning left or right. At a stop, I was able to turn it back and forth very loosely (no resistance) about 1-2" before a click and then the steering felt *closer* to normal (but not normal). The problem is also that the power steering is a little more difficult to turn either way after the click. This was very scary when it happened and thankfully we were close to home and drove directly there very cautiously. After doing some quick research, it seems this is a common problem. It is due to the failure of a cheap plastic gear inside the steering column where it attaches to the power steering motor. I say cheap because anyone can purchase the plastic piece for less than $10 on Amazon (today I can buy 2 steering couplers for only $6.59). There are online videos showing how one can do a self-repair in just about an hour. I received one quote from a local auto repair shop that it would cost around $350. I called another shop (a local shop of a major auto repair chain) who very quickly told me to only get it repaired by the dealer. Evidently, while the part could be done by me or a local auto shop, he informed me that once the steering column is dropped during the repair, it requires the power steering electronic module to be reprogrammed/calibrated and something that only an OEM dealer could perform. He was knowledgeable about the process because he had to refer many of his customers to get this repair done. He indicated that the reprogramming/calibrating would cost an additional $225. So this cheap plastic part will cost anyone approximately $575 to get fixed. Meanwhile, we'e afraid to drive the car with this loose steering and harder power steering (especially at lower speeds). Based upon what I've read online and after talking with the manager at the national auto repair chain store, this seems to be a common repair of these older Hyundai Elantras.