NHTSA Complaint #11547792 — 2017 HYUNDAI ELANTRA

For more than two years, at irregular intervals, the passenger air bag light on the front panel blinks and the associated chime sounds for about two minutes, then stops. This happens with no passenger in the seat. I have asked the dealer (Fitzgerald Hyundai in Rockville, MD) several times to look into this. My concern is that if the air bag alarm cannot be trusted when there is no passenger, how can it be trusted to work when it needs to? This seems to me to be an unsafe condition. The dealership stated that since the problem occurs intermittently, they cannot determine a cause, and advised me to contact Hyundai Motor America and would likely meet with a representative. I contacted the company in July, and was designated Case No. [XXX]. Over the next two months, in several email communications with "[XXX]," I was informed that I should take the car to another dealer. I noted that given the intermittent nature of the problem, there was no reason to believe another dealer would have better luck replicating and resolving the issue. That was the total of Hyundai Motor America's help. I terminated the case last month. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)