NHTSA Complaint #11547714 — 2018 CHRYSLER PACIFICA ENGINE

Complaint Details

ODI Number	11547714
Vehicle	2018 CHRYSLER PACIFICA
Component	ENGINE
Date of Incident	September 15, 2023
Date Filed	October 2, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

We could not locate an active coolant leak for almost two months (brought to several mechanics.) Added dye to the coolant and it showed in the oil. Waited over a month for an appointment with the dealership and was finally told that it was a bad Head/Head Gasket, Oil pump and would also need a new catalytic converter etc.... It is apparent from the chrysler forums that this is a VERY common problem. #5 cylinder, bad coolant channel design leading to engine failure. Even the mechanic at the dealership said (ON VIDEO) that this was a common issue. Chrysler is WELL aware of the issue but refuses to redesign or assist customers when the failure occurs. This is CLEARLY a safety issue that begs for a recall.

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