NHTSA Complaint #11547248 — 2018 KIA SOUL
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11547248 |
| Vehicle | 2018 KIA SOUL |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
I took my 2018 Kia soul into the Kia dealer for a couple recalls, one of them was that KSDS (knock sensor detection system) shortly after that, my engine light started going on. I took it back to the Kia dealer and they change the oil And charged me for it. My engine is burning oil and it's having to be replaced by a quart every couple weeks. I pulled into Valvoline the other day and explained what happened and the young man called his supervisor and came back to me and said they cannot change the oil because , my car engine is at fault and could start a fire or blow a rod. I've been in touch with my Kia dealer and they tell me that my extended warranty is not valid however, when I look at the proposed class settlement soon for engine issues, such as engine, fires, or engine failure… it tells me once that KSDS has been updated. I automatically qualify for extended warranty. I've been instructed not to drive my car and to park it in a safe open place. I need a rental car and my local Kia dealer is unable or unwilling to assist me. They also told me that they have no one to work on that issue for two weeks. They also told me unless my engine blows a rod or catches on fire. There's nothing they can do to assist me and covering the cost. My kia soul will not go faster than 60 miles an hour on an open highway for more than 20 miles an hour going up a local residential hill. Obviously something is drastically wrong with my engine but I can't seem to get any Kia person to assist me.
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