NHTSA Complaint #11547091 — 2018 FORD ECOSPORT

The contact's daughter owns a 2018 Ford EcoSport. The contact stated while his daughter was driving approximately 35-40 MPH in the rain, the vehicle made an abnormal knocking sound and lost motive power. The low oil pressure warning light was illuminated. The contact's daughter was able to veer to the side of the road. The vehicle was able to be restarted but continued to make an abnormal knocking sound. The vehicle was towed to an unknown dealer who determined that the short block needed to be replaced. The vehicle was not repaired. The vehicle was towed to another dealer, where it was diagnosed that the oil pump pretensioner belt had failed, and the engine long block needed to be replaced; however, the part was on back order. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was notified of the failure and advised that they would partially cover the repair cost. The failure mileage was approximately 67,000.