NHTSA Complaint #11546998 — 2023 HONDA PILOT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11546998
Vehicle 2023 HONDA PILOT
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

Car wouldn't go more than 25-30 miles/hour and rpm was at 5-6, had to use blinkers on highway. Luckily there weren't any injuries, i was scared of the situation as I was travelling with my toddler and newborn. After reaching home, car wouldn't reverse. I had shutdown and started the car multiple times before i could reverse. There was smell as if something was burning in the engine. I shutdown the car for 15-20 mins for smell to go away and restarted the car again, that is when check engine light was turned on with warnings about transmission, AWD and emission systems. What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission failure, AWD system failure, Emission system failure. Has the problem been reproduced or confirmed by a dealer or independent service center? Confirmed by dealer, full diagnostics not available. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings before the failure. Dealer was saying about repairing the transmission, and also mentioned the car value will be depreciated significantly. I traded in the car for new pilot, as transmission problem are recurring and also losing significant value on the car. My loan and monthly payments went up because of something i didn't do. I am being punished for the someone else mistake. Dealer wouldn't provide any incentives too.

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