NHTSA Complaint #11546916 — 2019 FORD ECOSPORT

The contact owns a 2019 Ford EcoSport. The contact stated while driving 70 MPH, there was an abnormal sound coming from the vehicle. The vehicle slowed down and lost motive power. While pulling over, the vehicle shutoff and failed to restart. The oil light illuminated, and the low oil pressure message was displayed. The vehicle was towed to the residence. The vehicle was towed to an independent mechanic and the contact was informed that the oil pump failed and caused engine failure. The mechanic replaced the oil pump. The mechanic completed a compression test, which indicated that the engine needed to be replaced. The mechanic informed the contact that the oil pump belt fractured, the timing chain fractured, the engine belt bent, and the head gasket was blown. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was like NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was approximately 72,000.