NHTSA Complaint #11546887 — 2016 RAM 2500
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11546887 |
| Vehicle | 2016 RAM 2500 |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
We were driving our 2016 Ram in July 20, 2023 to Yakima, WA which is 200 miles away from our home. About 50 miles north of town, our check engine light came on and our power was reduced to a minimal speed. We cautiously drove to the next rest area and turned the engine off. We waited about 30 minutes, restarted the engine and continued to Yakima. We had the code checked and turned off at an Oreily's parts store. We drove it to an Independant diesel service center since the Ram dealership's schedule was 2 months out to look at it. After several hours and troubleshooting, the diesel technician determined that the Cumins Actuator and Turbo were failing. Each time they cleared the code and drove the truck, they could recreate the problem. They told us that it was the same problem that the 2015 Cumins Turbos & actuators were having. They said there is a chance that our truck was manufactured with the same parts as a 2015 Cumins. They were able to repair our truck and said that we should notify the NHTSA, Mopar and our local Ram dealer of the problem. Mopar told me there is no recall for this issue, so they cannot help. The local Ram dealer told me that since they did not do the repair, they cannot report the issue. Please help us as this was an expensive repair, not including the cost of being standed out of town for days. Our Ram only has 39,000 miles and is like new, always garaged and drove for pleasure. How can we get this investigated or reimbursed?
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