NHTSA Complaint #11663742 — 2016 RAM 2500

Towing my trailer with my 2016 Ram 2500, at 48,000 miles I experienced complete turbo failure in heavy traffic at highway speeds. Power was reduced to minimums causing hazardous conditions. The "check engine" light illuminated. I maintained control and eventually had the codes scanned at both a local auto parts store and Larry Miller Dodge/Ram in Sandy, Utah. The codes identified were for the turbo actuator/turbo. Larry Miller said they could replace the actuator, but I'd be back in three weeks for the turbo replacement as well. They were three weeks out for labor. I contacted a local diesel repair shop who purchased the turbo and actuator from Larry Miller Dodge Ram and had it installed in a day. Subsequent to these repairs ($5,400.00) I have learned that MOPAR issued Warranty Bulletin D-22-06, dated March 16, 2022, for the same make and model as mine, only for the year 2015. My truck was built in 2015 and the parts and computer codes for failure are identical. This published warranty bulletin issued relief of a new extended warranty of 15 years /150,000 miles for the installed turbo actuator/turbo. Since mine failed at 48,000 miles, this could be a continuation of the aforementioned issue with the stated 2015 year failures. I was lucky I didn't create a traffic accident when this turbo system failed since it was sudden and violent when the loss of power occurred without warning. I'm asking you to probe or look at the facts that the issue with these Garrett turbos are still outstanding whether Doge/Ram/Fiat/Mopar wants to include them in their campaign. The danger is real. The costs to retired people, such as myself, is consequential and devastating. It is unfair there is no way of sending queries to the manufacturers to alert them of this condition. The only way to communicate is to talk to a person in India and the communication barrier is tremendously difficult as is the chance of getting any return on the days and weeks of attempts for resolution.