NHTSA Complaint #11546661 — 2013 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11546661
Vehicle	2013 RAM 1500
Component	STEERING
Date of Incident	June 5, 2023
Date Filed	September 26, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

While driving in traffic and started to make a left turn, steering locked up and at same time warning message "service esc" illuminated. Steering became rock hard and gently touched another vehicle as I was attempting to forcefully steer this truck to side of road. Shut off engine, and restarted and problem went away. Attempted to drive last four miles to residence and again steering locked up(NO powersteering assist) Causing me to temporaily lose control. I contacted FCA who offered no financial assistance since vehicle is a one owner 2013. Not even goodwill. Further diagnosis determined electronic steering rack was at fault internally and would have to be replaced. Very scarce part, found one in florida @ $2200. Bought the rack and had a CJDR tech replace it, realign and reprogram. I noticed Ram had a similiar recall on later model Rams, but absolutely NO GOODWILL from Ram.

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