NHTSA Complaint #11546276 — 2017 HONDA CR-V

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11546276
Vehicle 2017 HONDA CR-V
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

The engine failed and I was stranded 60 miles from home.all the dash lights were blinking and I couldn’t get the parking brake to unlock . It is available for inspection . I was stranded at a service station with another senior citizen for three hours in 100 degree plus weather. We were stranded and our safety was compromised as we waited for help . I had it towed to a dealer 20 miles away . Rented a hotel and got an Uber to the car the next morning . The auto repair person examined the car and determined that the turbo fan had disintegrated and was sucked into the engine . After further rested he reported the engine had failed and it would cost $8 000. Many of the lights and sensors suddenly began to blink . The car lost some power but we were able to limp to the gas station . Hello [XXX] , Here are my technicians findings, due to the metal moving through the oil passages he recommends replacing the engine and turbo "verified engine running rough. retrieved operative dtcs p0299(PGM-FI) and u0416-68(IDSS). U0416-68 likely caused by millimeter wave radar software. rec. update. p0299 and rough running. turbo underboost issue. road tested and captured snapshots. found turbo not boosting. found intercooler and pipes not leaking. found evap purge not leaking. inspected and found turbocharger turbine damaged. turbine debris through intake system from turbo to throttle body and into intake. on road test dtc p2101 electric throttle control malfunction was set and vehicle entered limp mode. found significant debris in throttle body likely causing dtc. suspect debris has entered engine and potential cause for further problems. can only speculate cause for turbo failure. oiling system may be cause. teardown would be necessary for further identification of cause. engine and turbo replacement recommended" Please let me know if you have any other questions i can help answer. Liz Payne Parts & Service Director Stirling Honda 360-423-3350 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC

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