NHTSA Complaint #11545562 — 2020 FORD ESCAPE HYBRID

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11545562
Vehicle	2020 FORD ESCAPE HYBRID
Component	STRUCTURE:BODY
Date of Incident	September 17, 2023
Date Filed	September 20, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Driver side door check broke off the door. Spot welds failed. Door is very difficult to close Ford has put out SSM50150 message but no recall has been authorized that I am aware of. Online research shows this has happened to many others who have this same model year. Most stated the entire door needs to be replaced at a cost of $2500-$2600. I heard a slight popping sound when opening this door at first and now the door check has broken away from the door. Picture of the failed spot welds attached.

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