NHTSA Complaint #11545202 — 2019 FORD EXPLORER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11545202
Vehicle	2019 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	July 25, 2023
Date Filed	September 18, 2023
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle shuddered while shifting gears. The vehicle was taken to the dealer, who informed the contact that the power transfer unit (PTU) needed to be replaced. The vehicle was repaired. The contact related the failure to the Customer Satisfaction Program: 20B27. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

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