NHTSA Complaint #11545188 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle shuddered and made an abnormal sound. The contact was able to pull to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the driveshaft was fractured at the PTU connecting point. The mechanic determined that the failure was related to NHTSA Campaign Number: 20V692000 (Power Train) and referred the contact to the dealer. The vehicle was towed to the dealer, who informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.