NHTSA Complaint #11544803 — 2015 LINCOLN MKZ

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11544803
Vehicle	2015 LINCOLN MKZ
Component	SERVICE BRAKES
Date of Incident	September 15, 2023
Date Filed	September 15, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

I tried to start my car this morning. It would not start. There was a loud popping noise, the headlights started flashing and a red box popped up on the control panel with the words brake failure. It was fine yesterday. There is a recall on the brake hoses. I called the dealership I bought the car from, Oxmoor Ford, Louisville, Ky and they said they don’t service Lincoln products anymore and referred me to Bill Collins Ford. I called them this morning and they haven’t called me back. I do have AAA, so I can have the car towed to the dealership. I need my car, what do I do?

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