NHTSA Complaint #11544640 — 2021 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11544640
Vehicle	2021 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	August 23, 2023
Date Filed	September 14, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

The service department where I bought the SUV said the power transfer unit was bad and the vehicle was unsafe to drive. So its been parked there in the back parking lot for three weeks. I had told them every time that I took it in for a oil change that there was a problem. They said it needed a software update, but it didn't help. Then after more than year and the forth time complaining about the noise and feel of the car, it's all of a sudden unsafe to drive and need to be parked until fixed.

Related Complaints for the 2021 JEEP CHEROKEE

Other POWER TRAIN Complaints

#11713965 — January 28, 2026 — the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a pa...

#11706912 — December 24, 2025 — I was driving on the interstate at approximately 70 mph when I attempted to accelerate to pass another vehicle. There...

#11705902 — December 18, 2025 — PTU Failure. Known issue. 2017-2019 recalled but the part is still and issue and can lock up transmission. Recall nee...

#11704383 — December 11, 2025 — I took my vehicle to dealer shortly after purchase due to jerking forward during stops. A software update was perform...

#11701952 — November 28, 2025 — I have had a service 4wd light on for months. The Power Transfer Case part has been on backorder from jeep for over 4...

Recent Complaints for the 2021 JEEP CHEROKEE

#11714199 — UNKNOWN OR OTHER — January 29, 2026 — The interior screen has become pixelated with different colors. This effects my back up camera which is a big safety ...

#11713965 — ELECTRICAL SYSTEM — January 28, 2026 — the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a pa...

#11713965 — UNKNOWN OR OTHER — January 28, 2026 — the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a pa...

#11713613 — AIR BAGS — January 27, 2026 — Car accident on 1/24 hit tree head on around 35 mph with NO airbags deploying. Suffered from concussion and whiplash,...

#11704201 — ENGINE — December 10, 2025 — The contact owned a 2021 Jeep Cherokee. The contact stated that there was an abnormal sweet/alcohol smell in the veh...