NHTSA Complaint #11544624 — 2024 MAZDA CX-90 POWER TRAIN

Complaint Details

ODI Number	11544624
Vehicle	2024 MAZDA CX-90
Component	POWER TRAIN
Date of Incident	September 14, 2023
Date Filed	September 14, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I use car washes that require you to put the car in neutral and the car wash has a device that pulls the car through. Upon exit, you are supposed to put the car into drive and drive away. But unfortunately the car will not go into drive. An error message pops up that tells me I can’t go into drive. I then have to quickly hit the brake, put the car in park, and then into drive so I can pull away. This is dangerous if there is a car behind you in the car wash because you have almost no time to react. This has happened at least 5 times, and next time I’ll have the camera ready to capture the message that comes up. It seems as though the car only allows you to move forward in neutral for a certain amount of time or distance before it has the error.

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