NHTSA Complaint #11544385 — 2017 DODGE GRAND CARAVAN

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11544385
Vehicle	2017 DODGE GRAND CARAVAN
Component	AIR BAGS
Date of Incident	September 13, 2023
Date Filed	September 13, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

Was on vacation and when I returned from a 9 day trip my car, which had not been drove at all, the drivers side head rest had popped out. This is part of the air bag system. That happened July 2023. September 13, 2023 at 6:01 pm I was driving down the road and my passenger head rest popped out hitting my daughter in the back of the head. The noise it made scared me to death. I am no longer covered under any type of warranty and now expected to pay for something that is a manufactured defect.

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