NHTSA Complaint #11544342 — 2010 MINI COOPER

The contact's son owns a 2010 Mini Cooper Hardtop. The contact stated that the windows failed to roll down, and the turn signals and the headlights were inoperable. Additionally, the check engine warning light was illuminated. The vehicle was taken to several independent mechanics, where it was diagnosed that the footwell control module (FRM) was severely corroded. The contact later received NHTSA Campaign Number: 23V337000 (Electrical System); however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for a temporary repair and she would later receive reimbursement. The local dealer was contacted, and an appointment was scheduled for temporary repair; however, the manufacturer informed the contact that they would no longer provide reimbursement for any repairs completed prior to the safety recall because the vehicle was drivable despite the safety failures. The vehicle had not yet been repaired. The failure mileage was approximately 47,000.