NHTSA Complaint #11544293 — 2017 KIA SOUL EV

Received an "Important Safety Recall" notice from Kia recall number 23v218 in May 2023. This indicates my Kia Soul EV by VIN. The notice warns of a possible short in the main battery that can cause a fire. The notice says Kia is working on a remedy and that another letter will follow when the remedy is ready. No second letter yet, as of 9/13/23. The recall notice states that if in the meantime owner experiences "incomplete high voltage battery charging, loss/fluctuating vehicle EV battery range" to seek assistance from nearest authorized Kia dealership. My vehicle experienced rapid decrease in range, down below 60% of the full range over a period of weeks. Most recently charging the vehicle (using two different chargers) causes the circuit breaker at my home to trip, something that has never happened before. I contacted Kia America by phone and email. They said I should take the car to the dealer. At the dealer I describe the problem, show the recall notice. They say they cannot execute a remedy and that in order to have the battery checked I need to leave the car with them indefinitely. Service said some cars have been waiting 6 weeks for a diagnostic. So I have a recall notice, my car is experiencing a warning symptom, and I cannot get the dealer or Kia to take reasonable action.